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|OK - here's my last idea. 80% of e-bay transactions are done through Paypal. Ask her if this one was. I just checked my own Paypal account and it goes back to 1997. If so, have her go to her Paypal account summary and look for the link that says "View all account transactions". You'll have to play with the start and end date boxes, but it should be there.
If it wasn't through Paypal, it must have been a check. If so, have her check with her bank and see if she can get a copy of the check he sent.